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Your inquiry is routed by topic so the right person can respond. Response timing varies by inquiry and, for customer support, by plan and executed contract.
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For sales conversations, partnerships, or general questions. Security disclosures and customer support have their own routes →
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Customer support
If you are an existing customer, sign in for in-app support — your tickets are tied to your account.
Sign in · Plan-specific supportPartnerships
SI consultancies, transformation advisors, technology partners, ERP & financial-system vendors.
[email protected]Security disclosure
Responsible disclosure for security researchers. Send reproduction steps and impact, but never customer data, credentials, or other secret material.
[email protected] · Trust & securityWe do not have a general support phone number for non-customers. The fastest path is the form on the left.
Clear routing and plan-specific support.
Sales and partnership inquiries go to the appropriate team. Customer support channels and response commitments follow the selected plan and any executed Enterprise SLA.
Sales and general inquiries.
We aim to respond promptly during business hours, but do not publish a contractual response SLA for general inquiries.
Support follows your plan.
Starter uses email; Essentials includes chat and onboarding; Growth includes a dedicated CSM; Enterprise support and SLAs are contract-specific.
Privacy-respecting intake.
Contact data is used to respond to your inquiry and handled under the published privacy notice.
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See it in actionProcurement & InfoSec docs.
Our current controls, certification roadmap, vendor register, and the honest completion status of procurement materials — on the Trust page.
Trust & security