Terms of Service

02The service

PulsePMO IQ provides a portfolio and project management platform, including project tracking, demand intake and scoring, decision workflows, and AI-assisted recommendations (“Pulse AI”). We may add, change, or discontinue features at any time, and will make reasonable efforts to notify Customers of material changes affecting active subscriptions.

Pulse AI recommendations are decision support, not a substitute for professional judgment. Customers remain responsible for decisions made using the Service.

03Accounts & eligibility

• You must be at least 18 years old and able to form a binding contract to use the Service.
• You are responsible for maintaining the confidentiality of login credentials and for all activity under your account.
• Customer administrators are responsible for provisioning, deprovisioning, and permissioning of their organization’s users.
• You must notify us promptly at [email protected] of any suspected unauthorized access.

04Subscriptions & billing

• Paid plans are billed in advance under the checkout or executed order form. Self-serve checkout currently supports monthly pricing; annual terms are sales-assisted.
• Subscriptions renew automatically unless cancelled prior to the renewal date through the account settings or by notice to your account team.
• Fees are exclusive of taxes; you are responsible for applicable sales, VAT, GST, or similar taxes.
• We may change pricing on renewal with at least 30 days’ notice.
• Late or failed payments may result in suspension of access after reasonable notice.

05Acceptable use

You agree not to:

• Use the Service to violate any law or third-party right;
• Reverse engineer, decompile, or attempt to extract source code, except as permitted by law;
• Probe, scan, or test the vulnerability of the Service without authorization, outside of our responsible-disclosure instructions or other written authorization;
• Resell, sublicense, or provide the Service to third parties as a service bureau, except as expressly permitted;
• Upload malicious code or content that infringes intellectual property or privacy rights;
• Use automated means to access the Service beyond documented API rate limits without our consent.

06Customer data

As between the parties, Customer retains all rights to the data, content, and files it submits to the Service (“Customer Data”). Customer grants PulsePMO IQ a limited license to host, process, and display Customer Data solely to provide and improve the Service. We do not use Customer Data to train shared or public AI models. Handling of personal data within Customer Data is further governed by our Privacy Policy and, where executed, a Data Processing Addendum.

Export availability, retention, and deletion after termination follow the executed customer agreement and the operational capabilities confirmed during contracting.

07Intellectual property

PulsePMO IQ and its licensors retain all right, title, and interest in the Service, including software, design, trademarks, and documentation. These Terms grant Customer a limited, non-exclusive, non-transferable right to access and use the Service during an active subscription. No other rights are granted.

Feedback you provide about the Service may be used by us without restriction or obligation to you.

08Confidentiality

Each party may receive non-public information of the other (“Confidential Information”). Each party will use the other’s Confidential Information only to fulfill its obligations under these Terms, and protect it using at least the same degree of care it uses for its own confidential information, and no less than reasonable care. This section does not apply to information that is public, independently developed, or required to be disclosed by law, with notice where legally permitted.

09Warranties & disclaimers

We warrant that the Service will perform materially as described in our documentation. Except as expressly stated, the Service is provided “as is” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the extent permitted by law.

10Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data, or goodwill, arising from these Terms or the Service. Each party’s total liability arising out of these Terms will not exceed the fees paid or payable by Customer in the 12 months preceding the claim. These limitations do not apply to breaches of confidentiality, indemnification obligations, or a party’s gross negligence or willful misconduct, where not prohibited by law.

11Indemnification

PulsePMO IQ will defend Customer against third-party claims alleging the Service infringes their intellectual property rights, and indemnify Customer for damages finally awarded, subject to prompt notice and cooperation. Customer will defend and indemnify PulsePMO IQ against claims arising from Customer Data, Customer’s misuse of the Service, or violation of these Terms.

12Term & termination

• These Terms remain in effect while you use the Service or hold an active subscription.
• Either party may terminate for the other’s uncured material breach following 30 days’ written notice.
• We may suspend access immediately for security risks, non-payment, or violations of acceptable use.
• Sections concerning intellectual property, confidentiality, disclaimers, liability, and governing law survive termination.

13Governing law & disputes

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-laws principles. The parties consent to the exclusive jurisdiction of the state and federal courts located in Fulton County, Georgia, except where a signed order form specifies otherwise.

14Changes to these terms

We may update these Terms from time to time. For material changes, we will provide at least 30 days’ notice to active Customers by email or in-product notice before the changes take effect. Continued use of the Service after that date constitutes acceptance.

15Contact us

AppleSeedIQ, LLC (d/b/a PulsePMO IQ)
8735 Dunwoody Place, Suite 13167
Atlanta, GA 30350, United States
Phone: +1 (470) 377-3941
Email: [email protected]